Privacy policy

Elliott’s Firewood ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following information when you place an order or contact us:

Full name
Email address
Phone number
Delivery address
Billing information
Order history

We do not store your credit card details.

2. How We Use Your Information

We collect and use your information to:

Process and deliver orders
Contact you regarding your order
Provide customer support
Improve our products and services
Send marketing emails (only if you opt in)

3. Payment Information

Payments are processed securely through Shopify and approved third-party providers. We do not store your card details.

Cash on Delivery orders are processed manually and require payment at time of delivery.

4. Sharing Information

We may share your information with:

Payment processors
Delivery providers
Shopify (our ecommerce platform)

We do not sell or rent your personal information.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access.

6. Access & Corrections

You may request access to your personal information or request corrections by contacting us at:

📧 info@elliottsfirewood.com.au
📞 0438 368 088

7. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

8. Contact

If you have any questions about this Privacy Policy, please contact:

Elliott’s Firewood
📧 info@elliottsfirewood.com.au
📞 0438 368 088