Refund policy

1. Firewood Orders

If you need to cancel or change your firewood order, please contact Elliott’s Firewood as soon as possible.

Orders cancelled before delivery has been scheduled or commenced may be eligible for a full refund.

Once a delivery is underway or has been completed, refunds are generally not available for change of mind.

2. Firewood Quality

We take care to supply quality, dry firewood.

If there is an issue with your delivery, please contact us as soon as possible after receiving it so we can assess the issue and work with you on an appropriate solution.

3. Memberships

Elliott’s Firewood memberships provide access to member pricing and other advertised member benefits for 12 months from purchase.

Membership fees are generally non-refundable once membership benefits have been activated or used.

Purchasing a membership does not automatically apply member pricing to firewood purchased in the same transaction. New members must purchase their membership first, then log in to their customer account before placing a firewood order to receive member pricing.

4. Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

Where a refund, replacement or other remedy is required by law, Elliott’s Firewood will provide the applicable remedy.